Tokurabo Takeout Orders

ЧПП

Do I need WooCommerce?

No. This plugin works with Tokurabo Takeout Menu only.

Is it free?

Yes.

Can customers pay online?

Not with this plugin. Customers pay at the counter when they pick up.

Are orders sent to Square?

No. Orders are saved in your WordPress site and sent to you by email. Enter them in your register when the customer picks up.

Where do I see new orders?

In the email for each order, and in Takeout Menu > Orders in your admin.

Emails do not arrive.

Takeout Orders sends emails through WordPress, with your shop name as the sender and the first address in „From email address“ as the address (Order settings > Order emails). Click „Send test email“ there to check that emails arrive. On many hosts, emails from WordPress end up in spam or are not sent at all. Install an SMTP plugin, such as FluentSMTP, and send through your own email account. This also helps for other emails from your site.

Which pickup times can customers choose?

Times when at least one of your menus is served, from now plus the preparation time, every 15 minutes (you can change this), for the next 7 days (you can change this). If an item in the cart is not served at the chosen time, the customer is told before placing the order. Special days in Order settings come before your usual hours.

What if my POS app has no menu hours?

Pickup times follow your menu hours, or your business hours if a menu has none. The hours of other menus are never borrowed. If the cart has an item from a menu with no hours and there are no business hours, the customer does not choose a pickup time. They can order any time, and the order says you will contact them about the pickup date and time. Contact the customer to decide it. This works for one menu only too, for example a cake menu where you agree on the date with each customer. Order settings shows which way your site works now. To let customers choose, set menu hours in your POS app.

How do I stop orders for a while?

Go to Takeout Menu > Order settings and click „Stop taking orders“. The menu stays on your site, but customers cannot place orders. Click „Resume taking orders“ to start again.

How do I stop one item?

Go to Takeout Menu > Availability and uncheck the item. It shows as „Sold out“ until you check it again.

What if a customer does not come?

Orders are paid at pickup, so there is nothing to refund. Customers must enter their phone number, so you can call them. You can also write your cancellation policy in the notice at the top of the order form (Order settings).

Can customers change or cancel an order?

The confirmation email asks them to contact you. They can reply to the email or call you. Delete the order in Takeout Menu > Orders if you need to.

Is there spam protection?

Yes. The same connection can place up to 5 orders in 10 minutes, and the same email address can receive up to 5 orders in an hour. The form also has a hidden field that catches simple bots. The same order is not saved twice, even if the customer clicks twice or the connection drops.

What happens to customer data?

Names, emails and phone numbers are saved with each order in your WordPress database. You can delete orders from the list, or have old orders deleted automatically (Order settings > Order history). The plugin works with the WordPress privacy tools (Tools > Export Personal Data and Tools > Erase Personal Data).

What happens when I delete the plugin?

All orders and settings of Takeout Orders are deleted. Export your orders to CSV first if you want to keep them. Deactivating the plugin does not delete anything.

Can I change the look?

The cart and the order form use your theme’s fonts and colors. You can change more with your own CSS. To write all the CSS yourself, turn off „Use the plugin styles“ in Order settings. Every class name starts with takeout-orders-.