Title: Contact Forms, Live Support, CRM, Video Messages
Author: videowhisper
Published: <strong>23. јун 2022.</strong>
Last modified: 28. март 2026.

---

Претражи додатке

![](https://ps.w.org/live-support-tickets/assets/banner-772x250.png?rev=3075987)

![](https://ps.w.org/live-support-tickets/assets/icon-256x256.png?rev=3075988)

# Contact Forms, Live Support, CRM, Video Messages

 [videowhisper](https://profiles.wordpress.org/videowhisper/)

[Преузимање](https://downloads.wordpress.org/plugin/live-support-tickets.zip)

 * [Детаљи](https://sr.wordpress.org/plugins/live-support-tickets/#description)
 * [Прегледи](https://sr.wordpress.org/plugins/live-support-tickets/#reviews)
 * [Изградња](https://sr.wordpress.org/plugins/live-support-tickets/#developers)

 [Подршка](https://wordpress.org/support/plugin/live-support-tickets/)

## Опис

Revamp your customer service with this powerful tool that combines contact forms,
support tickets, chat, and a comprehensive CRM system to enhance interaction and
efficiency. Manage conversations front and back end, attach multimedia files, webcam
recordings and customize contact forms for specific needs. A floating icon and reporting
buttons on content facilitate communication, making it ideal for any business aiming
to improve responsiveness and customer satisfaction.

#### Benefits

 * Unified Communication Platform: Integrates contact forms, support, chat, CRM 
   into a single, efficient workflow.
 * Enhanced Multimedia Support: Users can send messages with webcam, screen, and
   microphone recordings, enhancing interactive support.
 * Customizable Contact Forms: Tailor contact forms with custom fields to collect
   specific information needed for various departments.
 * Advanced Conversation Management: Manage and monitor conversations from both 
   frontend and backend, improving service responsiveness.
 * Email Confirmation for Security: Protects against spam by requiring email confirmation
   from visitors before starting conversations.
 * Multilanguage Support: Offers real-time translation of messages with DeepL integration,
   catering to a global audience.
 * Monetization Options: Integrates with the MicroPayments Plugin for paid support
   options, allowing for flexible revenue models.
 * Comprehensive Reporting Tools: Easily report and manage content directly from
   posts with configurable buttons, enhancing content control.

#### Features

 * Support pages in website frontend for starting/accessing conversations
 * Members can open a conversation directly, while visitors have to confirm their
   email first
 * Admins can see and access open Conversations from backend
 * Report Content button for any post types (configurable)
 * Contact Owner button for any post types (configurable)
 * Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
 * My Conversations page to website frontend, to access own tickets by logged in
   users
 * Custom support departments for website / report content / contact content owner/
   contact user
 * Floating support buttons (contact, new messages) on all pages (can be disabled)
 * Message counter in backend (site support) and frontend (for creators)
 * Send webcam/screen/microphone recordings and file uploads in conversations
 * Custom contact forms with custom fields (text, dropdown, toggle) and data saved
   per contact
 * Custom form per department enables custom fields per conversation (ticket)
 * Invite by email to fill a form, contact a department or join a new conversation
 * Can messages, add to later messages for quick replies
 * Integrates with [MicroPayments Plugin](https://wordpress.org/plugins/paid-membership/)
   for paid support (per conversation, message)
 * Registration forms: register accounts in an external MySQL database, in example
   for [VideoWhisper WebRTC server](https://github.com/videowhisper/videowhisper-webrtc)
 * Multilanguage conversations with DeepL integration for translating messages on
   request

More features to come …

### License

This plugin is released under a GPL license.

## Снимци екрана

 * [[
 * Conversation (Ticket) View with Insert Files, Webcam/MicroPhone/Screen recordings
 * [[
 * Custom Form with custom fields: text, dropdown, toggle
 * [[
 * Buttons on content page
 * [[
 * Report content support form
 * [[
 * Floating support button on all pages

## ЧПП

### How does system prevent bulk submissions from „visitor“ bots?

A visitor needs to register a contact and confirm email to create a new ticket.

### How are tickets secured ?

Each contact (email) has a code to access ticket.

## Прегледи

![](https://secure.gravatar.com/avatar/030768220cec7db4b22bb18ff11ffc067b131cf96785043b9bad2c8f2e3ecc2c?
s=60&d=retro&r=g)

### 󠀁[Good atention](https://wordpress.org/support/topic/good-atention/)󠁿

 [claux67](https://profiles.wordpress.org/claux67/) 26. септембар 2022.

Fast and easy

 [ Види сав 1 преглед ](https://wordpress.org/support/plugin/live-support-tickets/reviews/)

## Сарадници и градитељи

„Contact Forms, Live Support, CRM, Video Messages“ је софтвер отвореног кода. Следећи
људи су допринели овом додатку.

Сарадници

 *   [ videowhisper ](https://profiles.wordpress.org/videowhisper/)

[Преведите „Contact Forms, Live Support, CRM, Video Messages“ на свој језик.](https://translate.wordpress.org/projects/wp-plugins/live-support-tickets)

### Заинтересовани сте за градњу?

[Прегледајте код](https://plugins.trac.wordpress.org/browser/live-support-tickets/),
проверите [SVN складиште](https://plugins.svn.wordpress.org/live-support-tickets/)
или се пријавите на [белешку градње](https://plugins.trac.wordpress.org/log/live-support-tickets/)
преко [RSS-а](https://plugins.trac.wordpress.org/log/live-support-tickets/?limit=100&mode=stop_on_copy&format=rss).

## Белешка о изменама

#### 1.10

 * Google tracking gtag for main events: contact view/new/confirm, conversation 
   view/new, message new, form view/submit
 * Tags

#### 1.9

 * Option to allow visitors start conversation before confirming contact (resulting
   in pending conversation)
 * Counters for new and pending conversations in conversation list
 * Support can see how many conversations a contact openeded and browse these
 * Filter conversation list by status, department, contact
 * Sort conversation list by status, created, updated

#### 1.8

 * Add/Remove contacts from conversations
 * Reply to messages in tickets
 * Set custom conversation/message price for MicroPayments support with videowhisper_support_micropayments
 * Unsupported email provider domains (disable domains with email issues or common
   for spammers)
 * Access contact fields from backend conversation view, by clicking contact

#### 1.7

 * Multilanguage conversations (each message can be in different language)
 * DeepL integration for translating messages on request

#### 1.6

 * Create new converation for specific contact (registered or not registered) and
   send notification to join
 * Invite by email to fill form, open conversation with specific department
 * Sort contacts by last form update
 * Canned messages/responses

#### 1.5

 * Insert audio/video recordings in conversations: webcam, screen, microphone
 * Insert file uploads in conversations

#### 1.4

 * Custom fields can be added to departments and filled when starting conversations
   or associated to contacts with forms
 * Link parsing in conversation messages & custom fields
 * Forms enable contacts to fill and update contact fields

#### 1.3

 * MicroPayments integration for paid support: clients pay on request and providers
   when they answer
 * Conversation management (close, delete)

#### 1.2

 * Custom support departments for website / report content / contact content owner/
   contact user
 * Integrate Report Content for any post types
 * Integrate Contact Owner for any post types
 * Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
 * Floating support buttons (contact, new messages) on all pages (can be disabled)
 * New message counter in backend (site support) and frontend (for creators)

#### 1.1

 * First release

## Мета

 *  Version **1.12.1**
 *  Last updated **1 месец раније**
 *  Active installations **10+**
 *  WordPress version ** 5.1 или новије **
 *  Tested up to **6.8.5**
 *  PHP version ** 7.4 или новије **
 *  Language
 * [English (US)](https://wordpress.org/plugins/live-support-tickets/)
 * Tags
 * [chat](https://sr.wordpress.org/plugins/tags/chat/)[contact](https://sr.wordpress.org/plugins/tags/contact/)
   [crm](https://sr.wordpress.org/plugins/tags/crm/)[form](https://sr.wordpress.org/plugins/tags/form/)
   [support](https://sr.wordpress.org/plugins/tags/support/)
 *  [Напредни преглед](https://sr.wordpress.org/plugins/live-support-tickets/advanced/)

## Оцене

 5 out of 5 stars.

 *  [  1 5-star review     ](https://wordpress.org/support/plugin/live-support-tickets/reviews/?filter=5)
 *  [  0 4-star reviews     ](https://wordpress.org/support/plugin/live-support-tickets/reviews/?filter=4)
 *  [  0 3-star reviews     ](https://wordpress.org/support/plugin/live-support-tickets/reviews/?filter=3)
 *  [  0 2-star reviews     ](https://wordpress.org/support/plugin/live-support-tickets/reviews/?filter=2)
 *  [  0 1-star reviews     ](https://wordpress.org/support/plugin/live-support-tickets/reviews/?filter=1)

[Your review](https://wordpress.org/support/plugin/live-support-tickets/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/live-support-tickets/reviews/)

## Сарадници

 *   [ videowhisper ](https://profiles.wordpress.org/videowhisper/)

## Подршка

Имате нешто да кажете? Потребна вам је помоћ?

 [Види форум подршке](https://wordpress.org/support/plugin/live-support-tickets/)

## Донирај

Желите ли да подржите напредак овог додатка?

 [ Донирај овом додатку ](https://videowhisper.com/)